Shipping & Returns


Everything you need to know about Shipping, Returns, Exchanges & Refunds 

Shipping Policy

We offer FREE Standard Shipping for all orders shipped within the United States only. 

Free shipping is also available to APO/FPO/DPO and U.S. territories and protectorates (Puerto Rico, Guam, U.S. Virgin Islands, U.S. Minor Outlying Islands, American Samoa, Northern Mariana Islands). We do not ship internationally at this time.

Shipping Time

All orders are processed within 2-4 business days. Orders placed on weekends will be accepted for processing the next business day.

A tracking number will be sent to you via email once the order is shipped. Please allow a few days for the tracking number to show movement in the shipping carrier’s system. If the information has not appeared on the courier's website, please try again at a later time.


Delivery Time

Most standard shipments are delivered in 2-4 business days. Delivery time begins from the date the package is shipped and the expected delivery date depends on the shipping destination. Please note that there is no weekend shipping service for most orders. Therefore, a package that leaves the fulfillment center on a Saturday or Sunday will not reach the shipper until Monday.

Unfortunately, since we have no control over your package once it has been shipped, we are not responsible for shipping delays. Claims for untimely delivery must be taken up with the courier service.

Cancellations / Changes to Orders

  • If you need to modify or cancel your order, please contact us on the same day it’s placed. Once shipped, changes can no longer be made. However, you can return unopened products under our return policy.

  • Note: We are not responsible for shipping delays due to incorrect shipping information

Damaged or Mis-shipped Products

We work very hard to ensure your order is packed properly and shipped in a timely manner.

If the product is damaged or defected, please take the following steps to allow us to rectify this problem:

Take a picture of the package/box and of the damaged product Contact us (info@ruvanti.com) with the attached pictures and please include your Order ID number.

If you received a wrong product or pieces were missing from the package, drop us a line and we would be more than happy to address the issue in your favor. We will process a replacement or ship missing items to you right away.

Orders Not Received

We work with the most reliable nationwide delivery services, but sometimes packages get lost in transit.

We’re always on your side, so please contact us as soon as possible if you’re experiencing one of the following:
- If the order does not arrive within the expected delivery time
- If the product is not delivered (stuck in transit showing no movement)
- If the tracking number confirms the package was delivered, but you have not yet received the product.

Fraud Check: Different Billing / Shipping Address

If your billing address and shipping address differ, there is an increased chance that your order may potentially be flagged as “fraudulent” in our security system. This can or may cause delays in shipping. If you are having your order shipped to a different address than your billing address, we recommend contacting us once your order is placed so we can ensure that it is not flagged and ships on-time.

Returns & Exchanges

Return Policy

  • 30-Day Free Return: We offer a 30-day free return policy for orders up to $200. If you’re not satisfied with your purchase, simply contact us at info@ruvanti.com to initiate a return or exchange.

  • Bulk Orders: Returns are not accepted for bulk orders (orders over $200). Please review your order carefully before making a purchase. We recommend B2B customers purchase a sample before placing bulk orders to ensure the product meets your expectations.

Refund Process

  • Refunds: Refunds will be processed within 1-5 business days after approval and may take 1-10 business days to appear in your account depending on the payment method.

Return Shipping

  • Free Return Shipping: For U.S. customers, return shipping is free for orders under $200. A prepaid return label will be provided for returns initiated within 30 days of your order.

How to Return an Item

  • Contact info@ruvanti.com for return instructions. We aim to respond within 24 hours.

Feedback

  • We value your feedback! Please share your experience to help us improve our products and services.